Can I get assistance if an online shop sells me substandard goods?

Swala Nyeti Podcast
Can I get assistance if an online shop sells me substandard goods?
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Nilipata tender to supply a nearby school with laptops. Huku kwetu we don’t have suppliers so nikaenda online to a popular ecommerce site and I found a good model. Nilibuy and they sent the first one which was very good n ahata na skiza podcast yenu nayo. 

So nikarudi nikamake order ya 50 pieces. Website ilesema out of stock for that supplier lakini wakarecommend another supplier with similar goods. Mimi nikalipa juu ni the same website lakini sasa vile wamedeliver nimeona these laptops ni 8GB na ya kwanza ilikuwa 16GB. 

Nimeshaa kula hiyo doo ya shule na wanataka laptops zao. Sa nitado?

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